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FAQ
FOR SELLERS
What kinds of items can I list?
Wedding decor, apparel, and accessories. All items must be wedding-related and in good condition. Adult items, alcohol, food and beverages will not be accepted.
Once you create a listing, a member of the Wedlender team will approve your product.
What are the costs to use Wedlender?
Listing is free! Wedlender will take 20% of any sale. For sales under $15, a flat fee of $2.50 is applied.
How do I get paid?
Once the buyer confirms they’ve received the item – or after 5 days of date of delivery – your earnings are released to your Wedlender account. From the seller dashboard, you can transfer the funds directly to your bank account.
What happens if I send the package in a different size box?
If the shipping company charges additional postage because of incorrect box type, weight, or size, the extra cost may be deducted from your Wedlender earnings.
If the shipping company returns the package due to packaging errors, the seller is responsible for re-shipping it using the correct packaging and label.
If your package weighs more than the weight limit on your label, upgrade your shipping label through your seller dashboard before mailing to avoid delays or extra charges.
How do I list my item for local pickup?
TBD
FOR BUYERS
When should I purchase Wedlender items?
We recommend completing your purchase as early as possible to ensure availability and to allow sufficient time for shipping. Planning ahead helps avoid last-minute stress and ensures everything arrives on time for your big day.
Can I return a purchased item?
All purchases are considered final sale.
How do I file a dispute?
If your item wasn’t as described in the listing or you didn’t receive it, we’re here to help. Please contact the Wedlender Help Desk as soon as possible, and we’ll work with you to make it right.
FOR RENTERS
How do I find rental products?
Search through our shop and filter by rental! You can find rentals in all categories including decor, accessories and apparel.
How long can I keep the rental?
Rental periods are set by the seller. Most rentals are designed for a wedding weekend, but check the listing for specific timeframes.
What if I damage a rented item?
All rentals will be based off of the renters contracts. If damage occurs, Wedlender’s dispute team will assess the situation.
